Krusell: Customer Care Information
The Krusell Store is owned and operated by eXpansys.Below are a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on 1.309.820.7913 or email ca-info@krusellcases.com.
Contact sales or customer services
To contact sales or customer service, email ca-info@krusellcases.com or call 1.309.820.7913 6:00am Eastern to 5:00pm Pacific, Mon-Fri.
Contact technical support
Free online technical support is available to all eXpansys customers 24/7 - find your product on the site and click "Support Forums", or email us. us-info@expansys.com
Collect an order
We do not have a showroom, but we welcome customers who wish to collect orders between 9:00am and 4:00pm on weekdays. Please call 1.309.820.7913 if you need to confirm an order is ready. Our collection point is eXpansys US, 902 IAA Drive, Suite 1-A, Bloomington, IL, 61701, USA.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call 1.309.820.7913.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys.com, or alternatively call 1.309.820.7913 please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
eXpansys USA must test all returned products before we can issue a refund or exchange any products. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company.
If your goods arrive defective or in a damaged state, email us-returns@expansys.com with your order number and a brief explanation of the situation. You will be emailed the steps for completing the exchange. You have 3 days from the arrival of the package to report damaged goods. You have 15 days to report defective goods. After 15 days, you MUST contact the manufacturer to redeem your warranty, please do not contact eXpansys USA.
If you do not receive an e-mail response within 2 business days, you can email us-returnstatus@expansys.com or call 1.309.820.7913 to report your case.
Returning unwanted / not faulty goods
If you are shipped an overage/shortage or incorrect goods in comparison to your invoice, eXpansys will pay the shipping costs to fix the error. You have 3 days from the arrival of the package to report this. E-mail us-returns@expansys.com with the order number and a brief explanation of the situation. You will be e-mailed further instructions.
If the goods are NOT defective and you wish to return them you have 15 days from when the package arrives to return the goods for an 80% refund. You will need to email us-returns@expansys.com. A refund will be provided within 30 days after the merchandise is received at our warehouse. You will not be refunded delivery costs. Any returned software that has been opened will be charged a 25% restocking fee.
If you do not receive an e-mail response within 2 business days, you can email us-returnstatus@expansys.com or call 1.309.820.7913 to report your case.
Request a VAT refund form
To request a VAT refund form, please email vatform@expansys.com.
Request a copy invoice
To request a copy invoice, please email copyinvoice@expansys.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call 1.309.820.7913.
