Customer Care Information
Krusell인터넷쇼핑몰은eXpansys의 소유이며 eXpansys가 운영한다.Below are a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +822 563 3166 or email info@krusellcases.com.
Contact sales or customer services
To contact sales or customer service, email info@krusellcases.com or call +852 2416 6700 9am-6pm Mon-Fri.
Contact technical support
Free online technical support is available to all eXpansys customers 24/7 - find your product on the site and click "Support Forums", or visit our Support Homepage.
Collect an order
We do not have a showroom, but we welcome customers who wish to collect orders between 9am and 4pm on weekdays. Please call call +852 2416 6700 if you need to confirm an order is ready. Our collection point is Unit D, 10/F., CDW Building, 388 Castle Peak Road, Tsuen Wan, N.T., Hong Kong.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call +852 2416 6700.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys.com, or alternatively call +852 2416 6700 please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the first 7 days, you can return them to eXpansys for repair or replacement.
To return goods to eXpansys - parcel them securely, including all manuals, accessories and original packaging.
Include a short note detailing your original order reference, contact details and a description of the fault. Send the package to Returns Department, eXpansys (Hong Kong) Ltd., Unit D, 10/F., CDW Building, 388 Castle Peak Road, Tsuen Wan, N.T., Hong Kong.
Please send your returns in by post only - the above address does not have a returns desk facility.
After 7 days products covered under warranty should be returned to the manufacturer for repair or replacement.
Returning unwanted / not faulty goods
Any item may be returned for any reason within 7 days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the item to the purchaser.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken. This does not affect your statutory rights.
To return goods to eXpansys - parcel them securely, including all manuals, accessories and original packaging.
Include a short note detailing your original order reference, contact details and reason for return. Send the package to Returns Department, eXpansys (Hong Kong) Ltd., Unit D, 10/F., CDW Building, 388 Castle Peak Road, Tsuen Wan, N.T., Hong Kong.
Request a copy invoice
To request a copy invoice, please email hk-sales@expansys.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call +852 2416 6700.
