Customer Care Information
The Krusell Store is owned and operated by eXpansys.Below is a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +33 467 457 780 or email fr-info@krusellcases.com.
Contact sales or customer services
To contact sales or customer service, email fr-info@krusellcases.com or call +33 467 457 780.
Contact technical support
Free online technical support is available to all eXpansys customers 24/7 - find your product on the site and click "Support Forums", or visit our Support Homepage.
Collect an order
We do not have a showroom.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call +33 467 457 780.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to info@expansys.fr, or alternatively call +33 467 457 780. Please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the first 7 days, you can return them to eXpansys for repair or replacement.
Please contact the sales team on +33 467 457 780 to get a RMA number.
Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.
After 7 days products covered under warranty should be returned to the manufacturer for repair or replacement.
Returning unwanted/not faulty goods
Any item may be returned for any reason within 7 days of the date of receiving your order so long as it remains in a saleable condition with original packaging. We will refund the price of the item to the purchaser.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. This does not affect your statutory rights.
Please contact the sales team on +33 467 457 780 to get a RMA number.
Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.
Request a copy invoice
To request a copy invoice, please email copyinvoice@expansys.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call +33 467 457 780.
