Krusell offers a lifetime warranty on all cases.
This guarantees that you as a Krusell user won't be left alone if something is wrong with your case.
Please follow the Step by Step instructions;
Please fill in the warranty-report.pdf
Include the warranty report, the broken case together with the original receipt or other proof of purchase. Do not include any Multidapt® accessories.
Send it to Krusell International AB, Kryptongatan 5b, SE-431 53 Mölndal, Sweden, by regular post.
We will handle your request and will evaluate if Lifetime Warranty covers your errand.
A reply or replacement will normally be sent out within 10 working days, after that we have received your package.
Are you covered by Lifetime Warranty?
The Lifetime Warranty is valid only for cases, not clips, swivels or other accessories.
- If you are the original purchaser
- If your case shows a defect that is related to a production failure.
- Does not cover for fair wear and tear.
- Does not cover accidental damage, misuse, improper care or alternation, or force majeurs, such as floods and earthquakes.
- Krusell will not assume any responsibility for any loss or damage incurred in shipping.
- Any repair work on Krusell products by unauthorized third parties voids any warranties.
- Krusell does not take any responsibility for third party products, i.e., Krusell will not reimburse any damage to devices used together with Krusell products.
The responsibility of Krusell products shall be limited to the repair or the replacement of the product at its sole discretion. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights according to Swedish law, and you may also have other rights, which vary from state to state or country to country.
If a valid warranty claim can´t be compensated by an identical item (due to the fact that the product has been terminated) a corresponding or universal case will be offered instead.
Please Note: Features and specifications of all Krusell products are subjected to change without notification.